Terms & Conditions

How Can We Help?
We hope that we have answered all your FAQ's about O·Glez jewellery here. If not, get in contact:  info@o-glez.com

AVAILABILITY OF PRODUCTS

If there is an item of O·Glez that you've previously seen on o-glez.com and it is no longer available, send us a quick email and we may be able to make or find you one  info@o-glez.com

All goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order, we shall notify you as soon as possible and you will not be charged for the out of stock items.

LOST ITEMS

If you think that your order has gone missing please email  info@o-glez.com  and give us your order number and name and we will track your order. It may take up to 14 days to investigate the whereabouts of your lost order. It is at our discretion as to whether or not we will replace items lost in the post.

MAKING O·GLEZ's PIECES EXTRA LOVELY

Every item that you buy from O·Glez will be packaged in a lovely gift box. There is no extra charge for this.
If you would like us to write a note with the parcel and delivery it direct to your friend/ family member as a gift, let us know when you purchase an item and we will print a personalised message of 25 words or less.

RETURNS

All returns should be sent back to O·Glez laboratory in their original packaging. We are more than happy to exchange items or accept returns. You have 5 days from the day of delivery to return items.
The item(s) should be returned unworn and in good condition.
If your item is damaged on delivery or has a fault, we will endeavour to offer a repair, exchange or refund.
We do not offer free postage on returns, only for those items that are damaged or defective.
If you need to return an item, simply email  info@o-glez.com  and give us your order number and name. We'll notify you via e-mail of your refund once we've received and processed the claim.
Please return items to: Returns, C/Andrés Mellado 31, 7ºA CP:28015 Madrid (Spain).

If you have any questions about postage and packaging, please email info@o-glez.com

FAULTY PRODUCTS & REPAIRS

We make rigorous checks to maintain excellent quality of the products that we provide for customers, however on occasion - like everything - something might not be "quite right" with your purchase.
If there is a fault with your jewellery, please let us know as soon as possible and we can arrange for the item to be fixed as soon as possible.
We also believe in good aftercare, so if your purchase breaks within 6 weeks of your purchase date, we will replace the item with a brand new one or issue you with something of the same value.